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The Industrial Maintenance Technician will operate within our customer’s facilities performing the maintenance function per the Intelligrated contract. The Industrial Maintenance Technician is critical to the smooth operation of our customer’s distribution centers and will be required to perform troubleshooting, repair, and preventive maintenance of our customer’s various material handling systems. The Customer Service Technician will take the initiative to coordinate with other departments the activities required for the safe and satisfactory completion of any job tasks. The Customer Service Technician will represent Intelligrated on site and will also need to follow our customer’s guidelines for general work practices outlined on site.
Assists other Technicians in the repair and maintenance of equipment
Completes work orders, records, logs and other written or computer-based documents according to established procedures
Diagnoses mechanical and electrical problems using technical drawings (e.g., blueprints, electronic/mechanical schematics) and diagnostic tools (e.g. multi-meter, laptop)
Operates material handling equipment, battery equipment, moving machinery, and other powered equipment; utilizes TCPiP as a troubleshooting/setup tool
Performs preventive maintenance and repairs on equipment (e.g., pneumatic systems, material handling equipment, hydraulic equipment, dock equipment, electronic and electrical equipment, etc.) according to safety and quality procedures
Troubleshoots and repairs complex electrical/electronic problems with equipment, networks, PC logic controls, Programmable Logic Controllers (PLCs) and external Input/Output (I/O) devices where the repair is not immediately visible or obvious
Assists in the development of specific technical and training documentation; assists in the development of a Technical Support Help Desk/Troubleshooting Guide
Provides resolutions to mechanical, technical/controls issues; documents all information relating to customer support issues in CMMS and Dashboard database; utilizes resources in other departments (when necessary) to expedite the resolution of conveyor related issues
Provides information to the Customer Service Department and other members of management to enhance Customer Service success
Follows up with customers and other departments to ensure issues have been resolved
Participates in cleaning the conveyor systems and part cage as appropriate
Maintains inventory of company supplied tools
Completes appropriate paperwork in a timely manner
Adheres to all department and company standards, operating procedures and safety requirements while contributing to improvement
May be required to perform other duties as requested, directed or assigned
Sr. Level Includes:
Serves as a Technical Trainer to the Customer Service Technician
Takes the role of the CSS Site Supervisor on days required
Analyzes and troubleshoots reoccurring issues and creates an ROI to support the change
10 Perform troubleshooting
30 Equipment repair and cleaning
50 Preventive maintenance
10 Diagnose mechanical and electrical
Nonexempt Discover Honeywell Intelligrated
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on applicable equal employment regulations, refer to the EEO is the Law poster .
Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .
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