Honeywell Sr. Cloud Support Engineer, Shanghai, SPS, SPS in Shanghai, China

Sr. Cloud Support Engineer, Shanghai, SPS, SPS

Join a team recognized for leadership, innovation and diversity

IoT Cloud Platform

Architecture Leading

Responsible for China

SPS IoT Platform architecture and performance.

Co-work with Global team

to carry out China Public Cloud operation activities, including:

Cloud Monitoring

Cloud Maintenance

Cloud Upgrade

Cloud Bug fixing

Lead IDC operations to

ensure the availability, stability of China Public Cloud.

Help Chinese customer

with Private Cloud setup and upgrade.

Technical

Support

Provide technical level

support (mainly remotely) to our customers in China, including:

Issue trouble shooting (to code level)

Solving technical problems

Issue follow up after escalated to global second level

support

Support in critical customer situations (going live,

rollout, etc.)

Increasing overall

customer satisfaction

Act on escalated

customers to bring their businesses to normal operations

IoT

Platform Innovation

Work on IoT innovation

POC: including integration validation with other platform, new solution POC,

and etc.

40 cloud support

30 other task

30 operation

EDUCATION AND

QUALIFICATIONS / SKILLS AND COMPETENCIES

Bachelor’s degree in Computer Science or Information

Technology. Postgraduate degree preferred.

5+ years of experience

with Cloud operation & support, with knowledge of:

Linux system operation

Distributed Database operation, such as Cassandra

Network operation

Ability to effectively

resolve/drive resolution of most complex problems that require creation of

new and innovative approaches.

Solid experience with

coding, such as JAVA, JavaScript, and etc.

Ability to create

innovation POC based on PaaS platform.

Experience with SAP

basis support is a plus

Excellent communication

skills in English

Willingness to travel

(duration: couple of days) on short notice

Work under pressure,

critical situations, and extremely tight deadlines

LOCATION

Shanghai (preferred)

Careers at Honeywell - Engineering

INCLUDES
ADDITIONAL INFORMATION
  • Job ID: HRD27452
  • Category: Engineering
  • Location: Building 1, Lane 555, Huan Ke Road, Zhangjiang, Shanghai, 31 201203 CHN

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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