Honeywell SPS Site Leader S. Luis Potosi in San Luis Potosi, Mexico

SPS Site Leader S. Luis Potosi

Deliver business value through Right and Fast partnership

The SPS Centre of Excellence (COE) in SLPprovides critical support activities to the global business, including Data and Reporting Analytics, Customer Care including Order Management, Master Data Maintenance, Service and Invoicing, Technical Support, and functional expertise in Finance, Sales Support and Marketing Operations. The organization has grown to more than 300 employees over the last 2 years, and we have plans to continue investing in the site going forward. The Site Leader is responsible for providing overall leadership to the Centre of Excellence, setting future strategy, and continuing to grow and develop the capabilities to provide a world class support team for all the Global Business Enterprises across SPS.

Key responsibilities

Strategy

  • Develop a Strategic Plan (STRAP) for the Center of Excellence (COE), focused on developing skills and capabilities aligned with current and future business needs
  • Engage across the business and functions to understand needs and requirements and develop an aligned resourcing and skills strategy
  • Continue to evaluate organization effectiveness and site performance, driving change initiatives and reviewing organization design where needed
  • Enable a knowledge centered support model to improve overall customer experience
  • Partner with functional leaders to deploy best in class automation and tool set to improve the ease of doing business for both employees and customers
  • Create a continuous improvement and learning culture,driving process and tool improvements which enhance employee and customer experiences
  • Take overall responsibility for site performance and driving improvements across key metrics
  • Lead the local preparation and deployment planning for all work transitions moving into or out of the Bucharest site
  • Act as the direct line manager for all functional leaders in the COE
  • Partner with global matrix managers to establish aligned and consistent work direction and priorities, both for direct reports and employees within the COE

    30 Improve Operational Excellence

    20 Develop Strategy

    20 Lead people initiatives

    20 Business transformation projects

    10 Manage budgets

Qualifications/ Skills

· Experience in leading a large shared services organization (10+ years)

· Understanding of operating within a COE structure

· Ability to interact effectively with senior management and employees

· Comfortable working in a complex and highly matrixed environment

· Strategic thinking skills with experience driving large change programs

· Six Sigma/Lean qualifications and HOS acumen are a strong advantage

· Confident communicator – written, oral, presentations

· Good interpersonal and customer relations skills

· Excellent skills in coaching and mentoring

· Results driven and team-oriented

· Fluent in English

Exempt How Honeywell is Connecting the World

INCLUDES
  • Some Travel Required
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD29455
  • Category: Business Management
  • Location: Av. Salvador Nava Martinez 3125, San Luis Potosi, SLP 78260 MEX

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

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