Honeywell Sr. Technical Support Supervisor in Raleigh, North Carolina

Sr. Technical Support Supervisor

Deliver business value through Right and Fast partnership

Provide reliable technical assistance to internal and external customers. You will ensure professional coverage of Technical Support Helpdesk. You will drive focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will use your influence to expedite complicated cases. You will develop broad understanding of customer needs. You will drive the knowledge-sharing mindset, methodology, and tools. You will develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues across teams.

Lead the team that is solving complex technical problems for the customer

Drive timely responses to customer demands by supporting the coordinating efforts of different teams_x005F_x000D__x000D__x005F_x000D__x000D_

Build business acumen while learning to address customer's technical needs

20 Facilitate issue identification and analysis

20 Investigate and resolve technical issues

20 Track requests resolution

20 Provide technical training

20 Build relationships with customers

You Must Have

Bachelor of Science in Computer Science or Electrical Engineering

3+ years of supervisory or managerial experience.

3+ years of technical customer support experience.

We Value

Experience with Java or C++ development, JDBC, and Oracle database (prefer Oracle 10g or 11g)

Experience with Python, Perl or similar programming languages to develop or customize scripts to resolve critical customer issues in a timely manner with high quality.

Working knowledge of SQL and XML.

Knowledge of electricity/gas/water metering and/or electric utilities, with telecommunication is a plus.

Well-structured written and oral communication skills while handling complex situations.

Good judgment and decision making in critical issues situations involved with production live systems

Able to work flexible work hours

Up to 25% travel may be required; mostly domestic but possibly some international

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Exempt Performance Materials and Technologies

INCLUDES
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: req148607
  • Category: Information Technology
  • Location: 208 South Rogers Lane, Raleigh, NC 27610 USA

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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