Honeywell Customer Experience Excellence Leader-Voice in Pittsburgh, Pennsylvania

Customer Experience Excellence Leader-Voice

Join a team recognized for leadership, innovation and diversity

Global Customer Experience Excellence Leader for Voice – need broad business experience with strong operations. Directly /Indirectly lead Voice CEE team of 50 employees globally – technical and customer support teams including Renewals. Partner closely with hub leaders and CEE functional leaders to drive CEE strategies within LOB. Leader will identify ways to improve the customer experience and establish strong customer relationships and develop strategies to drive improved customer satisfaction. Position will lead and influence cross functional teams to improve customer communications and the overall customer experience as well as customer satisfaction metrics.

Leads the deployment of customer experience initiatives for Voice LOB

Builds strong relationships with partners / strategic customers

Build business acumen / provide mentor-ship for customer facing interactions

45 Line Of Business' customer advocate within the CS teams

35 Dispatch any queries, escalations, prioritize LOB improvement initiatives

20 Routes customer feedback from/to LOB

YOU MUST HAVE
  • Bachelor's Degree
  • 5 + years’ experience in business operations roles in Customer and/or Product support
  • 5 + years' experience working in global environment
WE VALUE
  • Master's Degree or PHD Preferred
  • Change management experience with cross functional teams to improve customercommunications, metrics, and overall customer experience
  • Strong leadership skills w/ability to coach and guide a global team
  • Experience with SAP, Customer Portals, Case Management, integrated reporting systems
  • Strong bias for action and results driven – ability to implement process rigor throughorganization
  • Ability to effectively manage complex problems

Exempt How Honeywell is Connecting the World

INCLUDES
  • Continued Professional Development
  • Some Travel Required
  • 1st Shift
ADDITIONAL INFORMATION
  • Job ID: HRD37792
  • Category: Customer/Product Support
  • Location: 703 Rodi Road, East Park Two, Suite 300, Pittsburgh, PA 15235 USA

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

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