Honeywell Customer Quality Program Manager - Egypt in New Cairo, Egypt

Customer Quality Program Manager - Egypt

Innovate to solve the world's most important challenges

The incumbent will be responsible for understanding and advocating customer quality performance issues to the functions, and ensure that the organization responds to these issues in a way that meets or exceeds customers’ expectations.

Position requires breadth of experience across multiple programs, products and customers to determine the right level of actions to improve to improve / maintain the customer experience during adverse situation

Responsibilities

  • Manage the HSPS Customer Satisfaction initiative as it applies to specific Gold Business Enterprises (GBE), regional, or specific strategic customer(s)

    • Work directly with Engineering, Sustaining Quality, Technical Support, and Customer facing groups to ensure Customer Complaints are analyzed for root causes and actions are identified for improvement. Ensure robust corrective and preventative actions are implemented
  • I nitiate, review and approve quality system procedures which support HSPS Customer Satisfaction management program and initiate continuous improvement activities

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Solve problems where analysis of a situation is required in order to meet the requirements of the customer

Uses problem analysis to proactively identify quality process solutions

Provide analysis of data in support of quality and process improvements

25 Continuous improvement

25 Coordinate resolution

25 Process definition

25 Drive technical solutions

YOU MUST HAVE
  • Bachelors Degree in Engineering or related technical field
  • Experience in manufacturing quality engineering, process engineering or product engineering
  • Experience with quality systems such as TS16949 and others, as well as quality techniques (Six Sigma, APQP, PPAP, FMEA, Control Plan)
  • Experience with phased New Product Design process
  • Experience with configuration management and change control
  • Fluency in English, Arabic would also be an asset
WE VALUE
  • Familiarity with ISO9000
  • Familiar with S&PS products and manufacturing process
  • Hands on work ethic
  • Out of box thinking
  • Provide clear and concise communications
  • Greenbelt Certified
  • Proficient computer skills
  • Regulatory experience
  • Knowledge of six sigma tools
  • Ability to partner with others on projects
  • Understanding of quality processes

How Honeywell is Connecting the World

INCLUDES
  • Some Travel Required
ADDITIONAL INFORMATION
  • Job ID: req148113
  • Category: Integrated Supply Chain
  • Location: Taha Hussein St, Cairo Festival City-fifth settlement,, Building A2, Southern, level2, New Cairo, CAIRO 171-11835 EGY

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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