Join the industry leader to design the next generation of breakthroughs
Description / Responsibilities of Position:
The Account Administrator is primarily responsible for managing the relationship with channel customers on a day to day basis. Primary contact will be via the telephone, taking customer calls and handling them in an appropriate manner.
The main responsibilities include:
•To take individual responsibility for a dedicated number of customers
•To respond promptly to customer inquiries and requests primarily by phone but also by e-mail and fax and taking ownership to ensure the customer receives a high level of service at all times.
•To handle and resolve customer complaints timely and in a professional manner.
•To direct any requests and unresolved issues to the designated internal resources.
•To follow up customer orders with internal departments on time and update customers proactively.
•To communicate and coordinate with internal departments
•To record details of actions taken
•To follow up on customer interactions
•To escalate issues to the Supervisor or Management level on time.
•To support other Customer Care team roles when required/requested.
•To support projects and process improvements to increase customer satisfaction and productivity
•Customer satisfaction ratings
95 Customer Service
5 Continuous improvement activities
•Microsoft Office knowledge
•Communication skills both verbal and written
•Attention to detail and accuracy
•High school diploma, general education degree or equivalent
•Knowledge of Customer Service principles and practices
•Fluent in English and Italian. Spanish also preferred but not essential.
•Six Sigma Green Belt
Nonexempt How Honeywell is Connecting the World
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on applicable equal employment regulations, refer to the EEO is the Law poster .
Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .
If a disability prevents you from applying for a job through our website, request assistance here . No other requests will be acknowledged.
Terms & Conditions | Privacy Statement © 2017 Honeywell International Inc.