Honeywell Customer Service Assistant (Italian Speaking) in Motherwell, United Kingdom

Customer Service Assistant (Italian Speaking)

Join the industry leader to design the next generation of breakthroughs

Description / Responsibilities of Position:

The Account Administrator is primarily responsible for managing the relationship with channel customers on a day to day basis. Primary contact will be via the telephone, taking customer calls and handling them in an appropriate manner.

The main responsibilities include:

•To take individual responsibility for a dedicated number of customers

•To respond promptly to customer inquiries and requests primarily by phone but also by e-mail and fax and taking ownership to ensure the customer receives a high level of service at all times.

•To handle and resolve customer complaints timely and in a professional manner.

•To direct any requests and unresolved issues to the designated internal resources.

•To follow up customer orders with internal departments on time and update customers proactively.

•To communicate and coordinate with internal departments

•To record details of actions taken

•To follow up on customer interactions

•To escalate issues to the Supervisor or Management level on time.

•To support other Customer Care team roles when required/requested.

•To support projects and process improvements to increase customer satisfaction and productivity

Key Metrics:

•Customer satisfaction ratings

•Call stats

95 Customer Service

5 Continuous improvement activities

Skills
•Experience with SAP R3

•Microsoft Office knowledge

•Interpersonal skills

•Communication skills both verbal and written

•Listening skills

•Customer focused

•Stress tolerance

•Attention to detail and accuracy

•Team minded

•Self motivated

Experience/Education

•High school diploma, general education degree or equivalent

•Knowledge of Customer Service principles and practices

•Fluent in English and Italian. Spanish also preferred but not essential.

•Six Sigma Green Belt

HRD30460

Nonexempt How Honeywell is Connecting the World

INCLUDES
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD30460
  • Category: Customer/Product Support
  • Location: Newhouse Industrial Estate, Block 1A, Motherwell, LAN ML1 5SB GBR

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

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