Honeywell eBusiness Coordinator (eCommerce) in Mexico City, Mexico

eBusiness Coordinator (eCommerce)

Innovate to solve the world's most important challenges

Assists customers with webshop registration and profile customization; provides technical customer service troubleshooting issues with the webshop and EDI (Electronic Data Interchange); demostrates features with internal and external customers; monitor KPIs by conducting data analysis in Google Analytics and Tableau; support process improvments to the overall user experiece

Drive customer adoption of Honeywell's suite of eBusiness solutions by delivering an intuitive and frictionless B2B user experience. You will serve as the primary point of contact for online customers in the Americas. You will collect and analyze data to monitor KPIs and contribute ideas to increase revenue. You will partner with outside vendors to implement enhancements to our applications and improve the overall user experience. You will develop a detailed understanding of the business processes so that you can investigate reported issues to determine root cause and business impact and provide exceptional technical customer service.

10 Webshop registration and profile customization

35 Troubleshooting issues with the webshop and EDI

10 Demostrate features with customers

25 Monitor KPIs by conducting data analysis

20 Support process improvments

Basic Qualifications:

Bachelor’s Degree preferably in Business Administration or Marketing.

English Advance

Strong communication skills both written and verbal.

Prior experience in a customer facing role is required (customer service, sales, marketing).

Demonstrated ability to work in a dynamic, fast-paced environment under time-sensitive deadlines.

Attention to detail, reviews work, has little errors

Strong critical thinking/problem solving skills - solution-oriented mindset

Maintains high standards with regards to responsibility and accountability, and demonstrates the ability to overcome obstacles

Familiarity with online shopping experiences on a variety of websites

Proven self-starter who proactively seeks opportunities to assess challenges and communicates findings; high level of intellectual curiosity.

Excellent planning, execution and project-management skills – a doer by nature

Exempt How Honeywell is Connecting the World

INCLUDES
  • Extensive Travel Required
ADDITIONAL INFORMATION
  • Job ID: HRD33612
  • Category: Information Technology
  • Location: Av. Santa Fe No 94, Torre "A" piso 1, Mexico City, CDMX 01210 MEX

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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