Honeywell Customer Service Supervisor in Mexico City, Mexico

Customer Service Supervisor

Design solutions to drive safe living and quality of life

Coordinate a team of customer service representatives to ensure all customer needs and expectations are met. You will oversee the response to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

Help Honeywell be the customer's top choice by supervising an effective Customer Service Organization

Build up your business acumen while learning to address customer needs

Drive efforts to solve complex problems for the customer

40 Customer Service

30 Order Management

30 Team Leader

YOU MUST HAVE
  • Bachelor's degree, or equivalent. Some experience in the field.
WE VALUE
  • Significant experience applying best practices in Customer & Product Support
  • Excellent organization skills
  • An ability to train others
  • An ability to direct and motivate a team
  • Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems

Exempt How Honeywell is Connecting the World

INCLUDES
  • Extensive Travel Required
ADDITIONAL INFORMATION
  • Job ID: HRD28346
  • Category: Customer/Product Support
  • Location: Av. Santa Fe No 94, Torre "A" piso 1, Mexico City, CDMX 01210 MEX

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

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