Join a team recognized for leadership, innovation and diversity
The Technical Support Associate’s primary responsibility is to resolve customer problems related to Honeywell Security products. Responsibilities also include, but are not limited to, actively participating in department activities and initiatives, supporting the development of internal documentation, and maintaining Call Evaluation and VOC requirements.
Core Responsibilities: (Include but not limited to)
Handle entry level customer related issues and concerns
Record all customer interactions into a CRM (Customer Relationship Management) Database
Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
Actively participate in departmental activities and initiatives
Support the development of internal documentation
Work with Level IV Senior Support Engineers on new product testing and documentation
Comprehend and understand technical documents, quick start guides, and special application documentation
Maintain acceptable call evaluation requirement (>92%)
Maintain acceptable VOC requirement (>95%)
Up to 10% travel
25 Investigate and resolve technical issues
25 Test products & software
25 Build relationships with customers
25 Develop and share knowledge
Nonexempt Careers at Honeywell - Engineering
Some Travel Required
Job ID: HRD30650
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on applicable equal employment regulations, refer to the EEO is the Law poster .
Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .
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