Honeywell Technical Support Assistant in Louisville, Kentucky

Technical Support Assistant

Join a team recognized for leadership, innovation and diversity

The Technical Support Associate’s primary responsibility is to resolve customer problems related to Honeywell Security products. Responsibilities also include, but are not limited to, actively participating in department activities and initiatives, supporting the development of internal documentation, and maintaining Call Evaluation and VOC requirements.

Core Responsibilities: (Include but not limited to)

 Handle entry level customer related issues and concerns 

Record all customer interactions into a CRM (Customer Relationship Management) Database

 Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment

Actively participate in departmental activities and initiatives 

Support the development of internal documentation 

Work with Level IV Senior Support Engineers on new product testing and documentation

Comprehend and understand technical documents, quick start guides, and special application documentation

Maintain acceptable call evaluation requirement (>92%) 

Maintain acceptable VOC requirement (>95%) 

Up to 10% travel

25 Investigate and resolve technical issues

25 Test products & software

25 Build relationships with customers

25 Develop and share knowledge

YOU MUST HAVE
  • Associates Degree in technical field or minimum of 1 year in technical role
  • Excellent communication skills (written and oral)
  • Excellent interpersonal, organizational and time management skills
WE VALUE
  • Previous experience with troubleshooting software or hardware
  • Strong knowledge of Microsoft Operating Systems: Windows 7, 8, 10; Server 2008, 2012  Knowledge and experience with SQL 2005, SQL 2008, or SQL 2012
  • Experience in a contact center environment
  • Basic understanding of electronics concepts
  • Experience with LAN/WAN network technologies 
  • A+ and/or Network+ certification

Nonexempt Careers at Honeywell - Engineering

INCLUDES
  • Some Travel Required

  • Job ID: HRD30650

  • Category: Customer/Product Support
  • Location: 2700 Blankenbaker Pkwy, Louisville, KY 40299 USA

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

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