Honeywell Sr Customer Service Manager in Kuala Lumpur, Malaysia

Sr Customer Service Manager

Innovate to solve the world's most important challenges

Responsibilities

· Direct leadership of direct reports and indirect leadership of Customer Care Product and Project Specialists.

· Be responsible for staff development, recruitment, retention, training, evaluation, mentoring and coaching.

· Lead regular cadence and tier meetings along with monthly staff meetings.

· Provide monthly metrics on Customer Care Team performance.

· Ensure strong controls are in place Work with customer care team supervisors to ensure proper long term staffing by periodic review of team work loads and cross training efforts.

· Direct staffing efforts and decisions within the regional customer care team.

· Lead regional customer care team efforts on business continuity testing and improvement. Ensure customer care team is equipped with appropriate resources, training and tools to efficiently perform their tasks.

· Manage procurement for team's office supplies by ensuring process is in place for non-standard requests.

· Provide timely updates and required documentation to UOP's senior Sales, Finance, Project, and ISC management on key product and project orders.

· Prepare and administer budgets and census forecasts. Provide input into the STRAP forecasting for the regions.

· Capable of successfully leading a team of 20+ individuals

· Performance management of functional team

· Work as part of the team involved in supporting end to end administration processes to ensure effective and efficient processes are applied

· Ensure clear, concise communications with COE & Operational teams

· Work within guidelines of Global policies and processes, utilization of a COE and local office support model to maximize productivity

25 Manage Returns

25 Customer Billing Coordination

25 Review Forecast Reports

25 Order Processing

YOU MUST HAVE
  • Bachelor's degree with extensive experience, or advanced professional certification with significant experience in the field.
WE VALUE
  • Excellent organization & project management skills
  • An ability to direct, lead, and motivate others
  • A strong understanding of business drivers
  • An ability to manage complex situations
  • Significant (Management / Supervisory) experience
  • Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems

Exempt Honeywell Educators @ Space Academy

INCLUDES
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD33908
  • Category: Customer/Product Support
  • Location: UOA Corporate Tower, Avenue 10, The Vertical,, Bangsar South City, No. 8, Jalan Kerinchi, Kuala Lumpur, WP 59200 MYS

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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