Join a team recognized for leadership, innovation and diversity
Provide supplier management and governance for all sites in the South
East Asia Region
Review and manage the supplier based SLA’s, OLA’s, Customer
Sentiment, Kaizen Ideas and Customer Escalation Review sentiment, CSAT,
VOC and other customer feedback to drive improvements in user experience
and reducing user effort to obtain IT services and resolution of IT
Provide design and support for IT Transformation based Project and Program
Provide escalation and supplier management to Site & Business
leaders as well as the provide direct on-site IT service and support.
Work with our cross-functional IT support organization and our
suppliers in the planning and execution for other core services including:
Cyber Safety, Audit, Compliance, M&A, Continuous Service Improvement
and GSS Transformation including input on Strategy, Design and execution,
Cross-Functional IT alignment
Support the business case development, IT transformation, and
service optimization initiatives
Support businesses to adopt new technologies and drive
transformation and in support of IT based cost savings initiatives
Provide guidance and recommendations for operational support in
security, compliance, specialized applications, corporate audits, risk and
cyber self assessments, sustainable disaster recovery and business
continuity, and protecting information in non-federal information systems
Coordinate with vendor supplier on systems monitoring, event
escalation, root cause / corrective action analyses, disaster outage
response and management
Ensure vendor supplier engagement where cross functional IT support
and alignment is required
Act as a conduit for assisting/managing site support vendor
Ensure customer satisfaction targets for site customer feedbacks
Communicate business demand planning/requests for inclusion in
Develop roadshow and showcase initiatives and support customer
20 Proactive Issue identification
20 Troubleshooting Issues
20 Develop ITSM Enhancement Projects
20 Ensure Processes are fit for purpose
20 Root Cause analysis
- BS in computer science or business or 5+ years of IT experience
with increasing technical and operational responsibilities.
- 3-5 years of experience supporting IT Infrastructure, Desktop and Site
based IT Services
- 3-5 years of experience working with contracting, managed service
and third parties (internal and external)
- 3-5 years of experience working in large enterprise IT environment
supporting the deployment of large enterprise IT projects.
- 3-5 years of experience managing and support IT sites and providing
service at the in environments with greater than 500 end-users
- Excellent Interpersonal and communication Skills
- Ability to function in a collaborative environment with business
- Solid understanding of infrastructure and business support related
experience in Honeywell is a plus
Exempt How Honeywell is Connecting the World
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on applicable equal employment regulations, refer to the EEO is the Law poster .
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