Honeywell Customer Success Manager - Cyber Security in Houston, Texas

Customer Success Manager - Cyber Security

Join a team recognized for leadership, innovation and diversity

The Honeywell Process Solutions (HPS) Industrial Cyber Security business has an opening for a Customer Success Manager – Cyber Security (CSM) for our Houston, TX location, but we are also open to other U.S. Honeywell locations. The Customer Success Manager will be responsible for developing relationships with key customers that promote retention, loyalty and expansion of the adoption of Cyber Security products and services. The CSM will lead customer evaluations and project implementations at large enterprises including the engagement of other teams in the organization to successfully complete the project. This role requires a combination of technical product and solutions expertise with effective customer engagement to understand and maximize the value of our products and solutions and the customers’ experience with them. The CSM ensures that customers are satisfied with the products and services they receive, and he/she will drive improvement across the Cyber Security organization in areas needing improvement. The CSM will partner with Sales to identify and foster critical customer engagements that increase the footprint of Cyber Security products and services.Customer Success Manager – Cyber Security(CSM) for ourHouston, TXlocation, but we are also open to other U.S. Honeywell locations. The Customer Success Manager will be responsible for developing relationships with key customers that promote retention, loyalty and expansion of the adoption of Cyber Security products and services. The CSM will lead customer evaluations and project implementations at large enterprises including the engagement of other teams in the organization to successfully complete the project. This role requires a combination of technical product and solutions expertise with effective customer engagement to understand and maximize the value of our products and solutions and the customers’ experience with them. The CSM ensures that customers are satisfied with the products and services they receive, and he/she will drive improvement across the Cyber Security organization in areas needing improvement. The CSM will partner with Sales to identify and foster critical customer engagements that increase the footprint of Cyber Security products and services.

YOU WILL:

·Be responsible forproject planning solution delivery at large enterprisesBe responsible forproject planning solution delivery at large enterprises

·Ensure proper customer configuration and operation prior to installation handoffEnsure proper customer configuration and operation prior to installation handoff

·Conduct initial customer training and ensure utilization of the productConduct initial customer training and ensure utilization of the product

·Ensure ongoing customer satisfaction throughout the customer lifecycleEnsure ongoing customer satisfaction throughout the customer lifecycle

·Track critical customer issues to ensure resolutionTrack critical customer issues to ensure resolution

·Routinely meet with customer to reports and issues and ensure forward progressRoutinely meet with customer to reports and issues and ensure forward progress

·Serve as the customer’s trusted technical advisorServe as the customer’s trusted technical advisor

·Professionally represent the H-ICS business in interactions with internal and external customers and business partners as requiredProfessionally represent the H-ICS business in interactions with internal and external customers and business partners as required

·Participate in sales calls providing technical support and presentation or demonstrationsParticipate in sales calls providing technical support and presentation or demonstrations

·Conduct lab trials and Customer evaluation sessions on-site, including integrating into customer environmentConduct lab trials and Customer evaluation sessions on-site, including integrating into customer environment

·Monitor and improve service quality and integrityMonitor and improve service quality and integrity

·Acquire technical knowledge of systems and services required to resolve problems as soon as identifiedAcquire technical knowledge of systems and services required to resolve problems as soon as identified

·Travel to client sites 25-50%Travel to client sites 25-50%

40 Customer Support/Training

20 Enterprise IT/OT security solutions

40 Build/Maintain Client relationships

YOU MUST HAVE:

·Bachelor’s degree in Computer Science or similar field such as Engineering/Data ScienceBachelor’s degree in Computer Science or similar field such as Engineering/Data Science

·Minimum 5+ years’ experience in enterprise IT/OT security solutions, preferably into industrial and critical infrastructure organizationsMinimum 5+ years’ experience in enterprise IT/OT security solutions, preferably into industrial and critical infrastructure organizations

WE VALUE:

·CISSP certification – advantageCISSP certification – advantage

·Hands on experience with cyber security technologiesHands on experience with cyber security technologies

·Project management experienceProject management experience

·Deep understanding of Cybersecurity standardsDeep understanding of Cybersecurity standards

·Good understanding of products such as Firewalls, Antivirus, IDS, IPS, Networking and CommunicationsGood understanding of products such as Firewalls, Antivirus, IDS, IPS, Networking and Communications

·Demonstrated analytical, planning and problem solving skillsDemonstrated analytical, planning and problem solving skills

·Builds strong business relationshipsBuilds strong business relationships

·Strong presentation skills; Good internal and external communication skillsStrong presentation skills; Good internal and external communication skills

·Ability to work in a global, multi-cultural environmentAbility to work in a global, multi-cultural environment

·Good knowledge of the English language written and spokenGood knowledge of the English language written and spoken

How Honeywell is Connecting the World

INCLUDES
  • Continued Professional Development
  • 1st Shift
  • Some Travel Required
ADDITIONAL INFORMATION
  • Job ID: HRD36893
  • Category: Engineering
  • Location: 1250 W Sam Houston Pkwy S, Houston, TX 77042 USA

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

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