Honeywell Director of Global Service Operations in Golden Valley, Minnesota

Director of Global Service Operations

Join a team recognized for leadership, innovation and diversity

Honeywell Building Solutions (HBS) is a strategic business unit in Home and Building Technologies (HBT). HBS installs and maintains the systems to help keep buildings and facilities safe, secure, comfortable and cost-efficient, and is a leading provider of energy efficiency solutions worldwide. HBS specializes in service of critical building systems, including heating, ventilation and air conditioning (HVAC), building automation, fire, security and energy management. HBS is the groundbreaker in the Connected Building space and we are seeking a proven leader who can drive change both directly and through influence.

The Director of Global Service Operations will be accountable for the leadership, influence and execution of strategy, policies, and programs for the Honeywell Building Solutions services operations function.

This role provides operational leadership for all services operations, tech support and training and will be the catalyst in transforming our service business to a “Digital Service” team.

Responsible for transforming, creating and reporting globally standard commercial and operational metrics, driving transparency and actions supporting metrics (including service conversion, utilization, billability, migrations to new digital platforms and tool usage).

Lead the daily, weekly and monthly meetings that monitor and transform the progress of our connected service platforms and offerings.

Responsible for prioritization of service resources to maximize revenue and margin potential for the business while maintaining and improving customer satisfaction.

Responsible for positive leadership and culture through ongoing direction, coaching, and career development of colleagues.

In partnership with business service teams (VPGM) + functional leadership (Sales Operations, Marketing and Technology) help drive business results across businesses and regions.

Create, enhance and ensure operational processes (PM completion, overtime management, OBS, SMS Tool utilization) are optimized within the regions/districts.

Fosters strong customer relationships by developing and implementing processes and tools which help establish solid relationships and surpassing customer expectations on service delivery.

Leverage internal relationships across Honeywell to enhance business performance and customer experiences.

Promotes a safe working environment and ensures compliance with applicable EHS policies and procedures.

Quality Specific Goals: Aware of, and comply with, the HBS Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

20 Support customer satisfaction

20 Establish executive business relationships

20 Establish operating systems

20 Implement business and program team

20 Drive growth YOU MUST HAVE

  • Bachelor's Degree in Technology, Marketing or Engineering-related field.
  • 10+ years of experience in new products and service development and deployment of internal and external training and support infrastructure.
  • 7+ years of:
  • Experience delivering offerings within software infrastructure or cloud computing industry or field service industry.
  • Demonstrated cross-functional and cross-geography program management experience with the ability to influence teams, stakeholders, and strategy without formal authority.
  • MBA or MS Technology, Marketing or Leadership.
  • Balance of field and enablement experience within the pre-sales, sales engineering, solutions architecture, professional services delivery, or partner functions.
  • Honeywell Operating System knowledge.
  • Outstanding internal and external communications skills and the ability to guide, inspire, and solidify a globally distributed team around common goals.
  • Highly collaborative and influential approach to aligning internal and external stakeholders against competing priorities.
  • Ability to thrive in a fast-paced, flat, highly collaborative, influence-based culture.
  • Demonstrated customer-focus, strategic mindset, delivery capabilities, and talent management skills.

"Exempt How Honeywell is Connecting the World

  • Continued Professional Development
  • Some Travel Required
  • Job ID: HRD36974
  • Category: Business Management
  • Location: 1985 Douglas Drive North, Golden Valley, MN 55422 USA

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

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