Honeywell Customer Support Manager- C&PS Business & General Aviation – EMEAI - copy in Emaar Buss.Park; Bld.2, United States

Customer Support Manager- C&PS Business & General Aviation – EMEAI - copy

Deliver business value through Right and Fast partnership

Within the Commercial Aviation strategic business unit, the Customer Support Manager will be responsible for driving improved customer experience for our Business & General Aviation (BGA) customers across various platforms. The CSM will be responsible for in service product support and aftermarket fleet management activities in the highest traffic density areas of the EMEAI region.

This cross functional role requires complex problem solving skills and the ability to influence functions outside and within C&PS. This role will report directly to the Director of C&PS Commercial Aviation for the EMEAI region.

Responsibilities

  • Establish a management operating system (MOS) utilizingsalesforce.com(SFDC) with assigned BGA customers using service requests to their committed deadlines
  • Working closely with CBT leaders to ensure business policies, objectives, and strategies are achieved including managing communications with assigned customers
  • Facilitate and coordinate executive meetings between Honeywell and assigned customers, including hosting Sr. Leadership and Executive Reviews with assigned accounts.
  • Overall responsibility for Customer Effort Survey, Net Promoter, AIN & ProPilot Survey scores and executing MOR, RAILs, and improvement plans to improve customer satisfaction and survey rankings, and addressing customer specific scorecard metrics.
  • Accountable to develop improvement initiatives to influence key metrics such as AOG Performance, OTTR, Short to Lead time Orders, Dispute Resolution, Customer Support Operations (CSO) (Holds resolution) and Aerospace Technical Support Responsiveness and Service & Support for assigned key accounts.
  • Lead and coordinate efforts on hosting Operator conferences within assigned region and key trade show events.

    25 Provide Technical Solutions

    25 Troubleshoot and Repair

    25 Provide Customer Training

    25 Report and Diagnose Issues

YOU MUST HAVE
  • Bachelor's degree in Business, Engineering or related field plus
  • Demonstrable experience within the Aerospace industry, ideally within a customer facing role
  • Previous Project Management experience

    • Six Sigma Green Belt Certification is required

Demonstrable experience within the Aerospace industry, ideally within a customer facing rolePrevious Project Management experienceIndirect leadership experienceSix Sigma Green Belt Certification is required

WE VALUE
  • Technical Aerospace knowledge
  • Ability to work in a fast-paced, highly matrixed environment
  • Good interpersonal and presentation skills
  • Ability to take initiative and work with limited direction
  • An ability to influence at the operational level

    Careers at Honeywell - Engineering

INCLUDES
  • Extensive Travel Required

  • Job ID: req160213

  • Category: Customer/Product Support
  • Location: Emaar Buss.Park; Bld.2, Sheikh Zayed Road, Dubai, DBA ARE

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

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