Honeywell APC/PID Technical Support Specialist in Edmonton, Alberta

APC/PID Technical Support Specialist

Driving Infinite Possibilities Within A Diversified, Global Organization

Provide reliable technical assistance to internal and external customers. You will provide professional coverage in a Technical Support/On-call role. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will use your influence to expedite complicated cases. You will develop broad understanding of customer needs. You will drive the knowledge-sharing mindset, methodology, and tools. You will develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.

Be part of a team that is solving complex technical problems for the customer and interact with multidisciplinary teams

Drive timely responses to customer demands by supporting the coordinating efforts of different teams

25 Facilitate issue identification and analysis

30 Investigate and resolve technical issues

15 Track requests resolution

20 Build relationships with customers

10 Develop and share knowledge

YOU MUST HAVE
  • Bachelor's degree in Engineering.
  • 5 years of experience in the Process Industry.
WE VALUE
  • Honeywell Product Experience in Profit Suite and/or CPM
  • Extensive customer facing experience
  • Experience in the industry is preferred
  • Excellent interpersonal and verbal & written communication skills
  • Strong continuous improvement mindset, strong leadership impact
  • Experience with Salesforce.com and SharePoint
  • Demonstrated experience with Knowledge Management & Call Center Management
  • Good administration skills

Nonexempt Performance Materials and Technologies

INCLUDES
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD27747
  • Category: Customer/Product Support
  • Location: 10405 Jasper Avenue, Suite 1800, Edmonton, AB T5J 3N4 CAN

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

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