Honeywell Service Account Manager in Cannon Hill, Australia

Service Account Manager

Innovate to solve the world's most important challenges

At Honeywell we are driven to create teams with a mix of styles, thinking and people – because we know that keeps us at the cutting edge of innovation.

Our employees collaborate to turn bright ideas into real life solutions that positively affect the world in which we live. Using innovative technologies that make our world cleaner and more sustainable, secure, connected, energy efficient and productive, Honeywell is committed to delivering big results in everything we make and do.

We have a fantastic opportunity for a Service Account Manager, based in Brisbane .

The Service Account Manager will be responsible to ensure superior customer service and sustained customer value is provided by focusing on value-add service opportunities aligned with HBS’ technologies and the day to day operations of the customer. The Service Account Manager will act as the trusted advisor to the existing customer base, engaging with the customer to inform and advice on optimum service solutions for maximum Return on Investment (ROI).

Key Accountabilities;


  • Understand the customer’s industry drivers, business objectives, and organisation so that effective growth / maintain / manage strategies are developed which will underpin the value that Honeywell brings to the customer to drive to real business outcomes.
  • Develop and sustain long term customer relationships, establishing these relationships while engaging customers at all levels of the customer organisation including senior facilities managers and C-level executives.

Sales Excellence:

  • Achieve Sales Orders Annual Operating Plan (AOP) targets) while following established pricing policies.
  • Identify services revenue opportunities and focus on providing consultative support by building value propositions for the customer.
  • Establish oneself as an advisor on customer relationship strategies, account and sales plans, proposal strategies and contract negotiations.

Effective Team Member:

  • Maintain a high degree of awareness of customer’s next best alternatives and communicate competitive challenges to sales management and technology teams in a timely manner.
  • Understand and manage any conflicts or overlaps within the Account Portfolio.
  • Actively embrace the HBS Sales Management Operating System to include one on one’s with the District Field Services Leader, team calls, forecasting calls, opportunity reviews, Plan to Make Plan (PtmP) development with timely and accurate updates.

Honeywell offers an inclusive, flexible and supportive culture, with merit based pay for performance, along with ongoing training and development opportunities for those that have the desire to succeed.

We work hard to make the world a better place. With the support of a global organisation and a culture of teamwork and camaraderie that is second to none, Honeywell employees can navigate their way around the world and progress from career to career within the same dynamic company. Our employees are encouraged to be visionaries and they achieve great things to build a team of results-oriented individuals, then empower them to make the world a better place.

Where will your visions lead you?

Honeywell Building Solutions delivers integrated technology solutions that help our customers become safer, more secure, productive, energy efficient and competitive, whilst improving comfort conditions and compliance with new legislation. We have built a global reputation for delivering competitive advantage to our customers through design, implementation and support of cost-effective solutions that are aligned with business processes, objectives and outcomes, coupled with an absolute focus on customer satisfaction. For more than 60 years, HBS has delivered solutions to business, industry, and consumers in the Pacific region. As an affiliate of Honeywell International Inc., we are part of a highly diversified global technology and manufacturing company represented in 95 countries with offices in New Zealand, and in every state and territory in Australia.

Honeywell is an equal opportunity employer that supports a diverse workforce.

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this position.

30 Identify Opportunities

20 Manage and Plan Accounts

20 Negotiate and Close

15 Articulate and Deliver Value Proposition

15 Manage Momentum Through the Sales Cycle

Education / Qualifications

Basic qualifications:

  • Trade or degree qualified in a business or engineering related discipline


  • Experience selling directly within the building industry and relevant technical environment
  • Proven experience in consultative selling with experience in collaborating across both client and own organization to drive a One-Honeywell approach
  • Demonstrated experience in customer engagement at senior levels and capacity to build long-term executive relationships.
  • Solid understanding of customer financials and the ability to build business case investments.


Exempt How Honeywell is Connecting the World

  • Some Travel Required
  • Continued Professional Development
  • Job ID: HRD30095
  • Category: Sales
  • Location: 19 Corporate Drive, Cannon Hill, QLD 4170 AUS

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

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