Join a team recognized for leadership, innovation and diversity
The Consumer Support Agent is the primary customer facing contact for Consumers (B2C) for one of the largest Strategic Business Units of the HOME AND BUILDING TECHNOLOGIES group, Environmental & Energy Solutions (E&ES).
Primary responsibility is to help customers to solve technical issues (post sales) and to answer any questions about the features and capabilities of the products (pre-sales). Main portfolio will include (but not be limited to) Home Alarm Kits, Quick Start Alarm Kits and their accessories, Doorbells. The activity will also include Level 1 support for heating controls (thermostats).
You can check out these products at the following pages
Key assignments include:
Maintain and extend product knowledge by self-study and by attending relevant training sessions.
20 Facilitate issue identification and analysis
20 Investigate and resolve technical issues
20 Track requests resolution
20 Build relationships with customers
20 Develop and share knowledge
1. Language Requirements
2. Education Required
3. Technical Skills & Specific Knowledge Required
Basic Knowledge of computers, electric & electronic concepts and devicesStrongly preferred but not required is a selection of the following competencies:
oKnowledge of central heating systems and controls
oAn interest in technology
4. Behavioural Competencies Required
Gets results:Communication skills:Champions Change, continuous improvement mindsetFosters teamwork and diversity, knowledge sharing mindset
This job description represents a description of the major responsibilities that anyone assigned to this job would be held accountable to perform and is not intended to represent a comprehensive list of responsibilities.
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Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on applicable equal employment regulations, refer to the EEO is the Law poster .
Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .
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