Honeywell Inside Sales Representative - German in United States
Inside Sales Representative - German
Join a team recognized for leadership, innovation and diversity
The Advanced Solutions After Market Services (AMS) business has significant growth plans and is looking to develop an Inside Sales organization that is predominantly focused on developing leads and opportunities for service sales from the Honeywell installed base. The target is to grow our periodic contracts by 15% CAGR by implementing a 100% attach policy for new software sales and by increasing our penetration of the installed base with existing and new service offerings. This is across all Advanced Solution product lines (including legacy- Matrikon) and involves up-selling support contracts, additional software, services and upgrades & migrations in line with various Sales Campaigns. In addition, the Inside Sales team will manage renewal quotations for the pure Advanced Solutions periodic support contracts (outside of LSS) and certain annual software license fees. The Inside Sales (Back Office) organization for Europe, Middle East & Africa (EMEA) is expected to require 4-6 FTEs based in Bucharest. The Inside Sales (Back Office) will co-ordinate their efforts with the Inside Sales Consultant (Front Office), working closely with AMS Marketing and the Solution Consultants within Advanced Solutions to develop AMS opportunities in line with Annual Operating Plan (AOP) and Strategic Plan (STRAP)
RESPONSIBILITIES OF THE POSITION
Work with Inside Sales (Front Office), Product Marketing and AMS Marketing to develop sales initiatives and
promotions aimed at installed base customers.
Provide excellent customer management inclusive of timely communications, responsive follow through and
advocacy of customer issues within internal departments
Share new information on the Installed Base with the Contracts & Installed Base Analysts
Perform periodic surveys within the installed base
Deliver according to annual sales plans for up-selling periodic contracts, additional software and services
Establish sales engagement process with installed base customers (telephone, email and via the web)
Capture and/or validate our installed base information (customer usage levels, installed software versions,
contact details, etc.)
Manage Inside Sales to effectively develop and manage new leads
Prioritize leads that are developed as opportunities in Siebel ACE.
Hand-over larger opportunities (>$50k) to Inside Sales (Front Office), Solution Consultants and/or the
appropriate Account Managers
Working with Solution Consultants and/or AMS Team Leads to provide estimates & proposals for periodic
contracts, SPOT and customer training
Tracking and reporting on the sales opportunity pipeline in Siebel
Periodic customer courtesy calls - invite them to webinar, ask for assistance to get into Seibel
Marketing webinar follow up calls
Contract Renewals (outside of LSS)
Provide quotations for renewal of pure Advanced Solutions periodic contracts in a timely manner
Provide quotations for renewal of periodic software license renewals in a timely manner
Contact customers (on a quarterly basis) to gain an insight on support usage, status of contract renewal and
potential for additional software or services.
Track and report upon pure Advanced Solution periodic renewals
20 Identify Opportunities
20 Plan Accounts
20 Negotiate and Close
20 Administrate Sales Cycle
20 Deliver Value Proposition to Customers
YOU MUST HAVE
- Technical Sales background or Technical telephone support background
- Some exposure to customers requiring support services for software applications would be an advantage
- Fluent in English and German
- Ability to engage effectively with customers by telephone, email and via the web Ability to express to customers the value proposition for Advanced Solutions software support and services Develop sales leads and opportunities while being pleasantly persuasive Proactively engaged with existing support customers Strong workflow / business process management skills Customer service mentality Good negotiation skills Good communication skills
Nonexempt Performance Materials and Technologies
- Continued Professional Development
- Job ID: HRD9331
- Category: Sales
- Location: ROU
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on applicable equal employment regulations, refer to the EEO is the Law poster .
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