Honeywell Inside Sales Representative - German in United States

Inside Sales Representative - German

Join a team recognized for leadership, innovation and diversity

The Advanced Solutions After Market Services (AMS) business has significant growth plans and is looking to develop an Inside Sales organization that is predominantly focused on developing leads and opportunities for service sales from the Honeywell installed base. The target is to grow our periodic contracts by 15% CAGR by implementing a 100% attach policy for new software sales and by increasing our penetration of the installed base with existing and new service offerings. This is across all Advanced Solution product lines (including legacy- Matrikon) and involves up-selling support contracts, additional software, services and upgrades & migrations in line with various Sales Campaigns. In addition, the Inside Sales team will manage renewal quotations for the pure Advanced Solutions periodic support contracts (outside of LSS) and certain annual software license fees. The Inside Sales (Back Office) organization for Europe, Middle East & Africa (EMEA) is expected to require 4-6 FTEs based in Bucharest. The Inside Sales (Back Office) will co-ordinate their efforts with the Inside Sales Consultant (Front Office), working closely with AMS Marketing and the Solution Consultants within Advanced Solutions to develop AMS opportunities in line with Annual Operating Plan (AOP) and Strategic Plan (STRAP)

RESPONSIBILITIES OF THE POSITION

Business Development

 Work with Inside Sales (Front Office), Product Marketing and AMS Marketing to develop sales initiatives and

promotions aimed at installed base customers.

Customer Management

 Provide excellent customer management inclusive of timely communications, responsive follow through and

advocacy of customer issues within internal departments

 Share new information on the Installed Base with the Contracts & Installed Base Analysts

 Perform periodic surveys within the installed base

Inside Sales

 Deliver according to annual sales plans for up-selling periodic contracts, additional software and services

 Establish sales engagement process with installed base customers (telephone, email and via the web)

 Capture and/or validate our installed base information (customer usage levels, installed software versions,

contact details, etc.)

 Manage Inside Sales to effectively develop and manage new leads

 Prioritize leads that are developed as opportunities in Siebel ACE.

 Hand-over larger opportunities (>$50k) to Inside Sales (Front Office), Solution Consultants and/or the

appropriate Account Managers

 Working with Solution Consultants and/or AMS Team Leads to provide estimates & proposals for periodic

contracts, SPOT and customer training

 Tracking and reporting on the sales opportunity pipeline in Siebel

 Periodic customer courtesy calls - invite them to webinar, ask for assistance to get into Seibel

 Marketing webinar follow up calls

Contract Renewals (outside of LSS)

 Provide quotations for renewal of pure Advanced Solutions periodic contracts in a timely manner

 Provide quotations for renewal of periodic software license renewals in a timely manner

 Contact customers (on a quarterly basis) to gain an insight on support usage, status of contract renewal and

potential for additional software or services.

 Track and report upon pure Advanced Solution periodic renewals

20 Identify Opportunities

20 Plan Accounts

20 Negotiate and Close

20 Administrate Sales Cycle

20 Deliver Value Proposition to Customers

YOU MUST HAVE
  • Technical Sales background or Technical telephone support background
  • Some exposure to customers requiring support services for software applications would be an advantage
  • Fluent in English and German
WE VALUE
  •  Ability to engage effectively with customers by telephone, email and via the web Ability to express to customers the value proposition for Advanced Solutions software support and services Develop sales leads and opportunities while being pleasantly persuasive Proactively engaged with existing support customers Strong workflow / business process management skills Customer service mentality Good negotiation skills Good communication skills

Nonexempt Performance Materials and Technologies

INCLUDES
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD9331
  • Category: Sales
  • Location: ROU

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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