Honeywell Field Service Engineer in United States
•Trains junior field service technicians as needed.
•Serves as a role model for other field service technicians.
•Develops procedures and protocols to help improve service operations.
•Independently provides on-site service on HTS or competitor equipment: involving startup, repair, troubleshooting, training, preventive maintenance and safety review.
•Documents repair and actions on HTS Field Service Reports and follows proper procedures to complete the service process.
•Maintains company assets; company car, test equipment and inventory securely and in working condition.
•Develops customer relationships in their respective area to generate revenues .
•Works with junior field service technicians to help develop greater customer awareness and loyalty.
•Possibility to an on-call emergency telephone support on a rotating basis.
•Inputs to management, technical service or engineering on possible repetitive problems and suggests solutions.
•Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
•Works with service management, sales, and internal support groups to resolve customer problems.
•The senior service engineer can take-over a part of the responsibilities of the service coordinator (back-up)
Required Knowledge, Skills, and Abilities for the Field Service Technician III
To perform the Field Service Engineer job successfully, an individual must be able to perform each essential responsibility satisfactorily. These requirements are representative, but not all-inclusive, of the knowledge, skill and ability required to lead as the company Field Service Engineer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Ability to troubleshoot using schematics and PID’s.
•Good application knowledge with at least 2 process lines. Metals, Glass, Food, CHP or Auto.
•Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service.
•Knowledge of Word Processing software, Spreadsheet software, Internet software and Service Works database contact management systems.
•Ensure that all HIC safety procedures (HSE) are fully understood, and work safely and competently at all times
Education and Experience
•Bachelor’s degree in Engineering; and 3 years of related experience and/or training; or 5 years of equivalent experience in the field.
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Field Service Engineer´s job.
While performing the responsibilities of the Field Service Engineer´s job, the employee is required to stand; walk; use hands to finger, handle or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and ability to adjust focus.
While performing the responsibilities of this job, these work environment characteristics are representative of the environment the Field Service Engineer will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the Field Service Engineer´s job.
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate.
This job description is intended to convey information essential to understanding the scope of the Field Service Engineer´s position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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