Honeywell Customer Service Specialist, Xiamen, ISC, Aero in China
Customer Service Specialist, Xiamen, ISC, Aero
Launch innovations in nearly every commercial and defense aircraft platform
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.
Help Honeywell be the customer's top choice by delivering excellent customer care
Build up your business acumen while learning to address customer needs
Be part of the team that is solving complex problems for the customer
30 Processing Returns
30 Customer Invoicing
20 Deliver Forecast Reports
20 Order Processing
YOU MUST HAVE
- Bachelor's degree, or equivalent. Some experience in the field.
- A broad knowledge of principles and best practices in (customer service)
- Excellent team and communication skills
- An ability to take initiative and work with limited direction
- An ability to influence at the operational level
- Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems
Nonexempt Honeywell Educators @ Space Academy
- Remote Access Required
- Continued Professional Development
- Job ID: HRD9462
- Category: Customer/Product Support
- Location: CHN
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on applicable equal employment regulations, refer to the EEO is the Law poster .
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