Honeywell Cloud Services CoE-Operations Engineer in Pune, India
Cloud Services CoE-Operations Engineer
Purpose of the Job
The purpose of this Cloud Services CoE Operations
Engineer role is to provide systems and support for project deliveries across
different market segments and parts of the organisation where they use or
require use of the Virtual Engineering Platform, the Open VEP and Experion
Elevate platforms. The support team will
offer a 24/5 or 24/7 service so shift pattern working will be required.
Provisioning of systems based on customer request Checking of automated provisioning completion and accuracy Analysis, liaisonand clarification of user requirement Ensuring compliance with use case and security principles Actual system building and provisioning including SCADA application configuration. Escalation of complex and custom system requirements to Cloud Services CoE Operations Manager. Management of user accounts and access Configuring systems for appropriate access Validation of user access requests Providing appropriate access and user notificationsMonitoring user
expiry and providing notifications and renewalsRemoving user access Ensuring
compliance with Honeywell policies on user accessDay
to day business support of users Provisioning support Connectivity support Customer
connectivity support / account administration First
level product support and guidanceImport
up and removal of systems, data and configurationRemoval
of backups and archivesBackup
and restore operationsEnsuring backup
configuration is appropriateRegular backup
checks (VM level)User restore
communicates with customers to fully define and agree project requirements.Proactively
recommends potential quality and efficiency improvements within the CoE and
technical knowledge with own CoE and other CoEsReports
progress and technical problems and/or changes to CoE Leader, Technical Leader
or Operations ManagerRespond
customer’s customer issues in timely manner per defined SLA.Track
the changes and maintain the records of changes.Support
Ops manager for metrics and data collections.Resolve
technical issues with support from Platform Design engineer, IT team and other
and manage automation scripts and tools.Provide
training to internal Honeywell users and new team members 3. Principal
Networks & Contact Links
Cloud Solutions CoE management team LOB operations, sales and marketingCustomer representatives 4. Supervisory Responsibilities none 5. Geographic Scope & Travel
Requirements Minimal travel required.Support coverage of the team
is global so shift working will be required.
1. Education Required
Degree in engineering -
Instrumentation and Control or equivalent
Six Sigma Green Belt
Certified will be added advantage.
2. Work Experience Required
5+ years of experience as a project/service
Experience essential in
Virtualised system design and system implementation.Operating system and software installationsExperience of Microsoft Active Directory.EPKS / SCADA configuration and server
VMWare Virtualization principals and
implementationbasic experience of network implementation 3. Preferred Qualifications EPKS
Product certificationCisco CCNA or equivalentFormal coding qualifications (prefer Java /
Powershell) 4. Behavioural Competencies Required Excellent communication
skills – must be able to operate across country and cultural boundariesResults oriented, Global
mindset, Teamwork, Intelligent Risk taking, Self-Awareness 5. Language Requirements Must be able to effectively
communicate in EnglishAdditional languages would
be a benefit
- Job ID: req109919
- Location: Pune, MH IND
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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