Honeywell Senior Maintenance Service Technician - Joliet, IL in Des Plaines, Illinois
_Sr. Customer Service Technician / Sr. Industrial Maintenance Technician – Joliet, IL_
The Sr. Customer Service Technician will operate within our customer’s facilities performing the maintenance function per the Intelligrated contract. The Sr. Customer Service Technician is critical to the smooth operation of our customers distribution centers and will be required to perform troubleshooting, repair, and preventive maintenance of our customers various material handling systems. The Sr. Customer Service Technician will take the initiative to coordinate with other departments the activities required for the safe and satisfactory completion of any job tasks. The Sr. Customer Service Technician will represent Intelligrated on site and will also need to follow our customer’s guidelines for general work practices outlined on site. The Sr. Customer Service Technician will serve as a lead troubleshooter and provide onsite technical skills. • Assists other Customer Service Technicians in the repair and maintenance of equipment • Completes work orders, records, logs and other written or computer-based documents according to established procedures • Diagnoses mechanical and electrical problems using technical drawings (e.g., blueprints, electronic/mechanical schematics) and diagnostic tools (e.g. multi-meter, laptop) • Operates material handling equipment, battery equipment, moving machinery, and other powered equipment; utilizes TCPiP as a troubleshooting/setup tool • Performs preventive maintenance and repairs on equipment (e.g., pneumatic systems, material handling equipment, hydraulic equipment, dock equipment, electronic and electrical equipment, etc.) according to safety and quality procedures • Troubleshoots and repairs complex electrical/electronic problems with equipment, networks, PC logic controls, Programmable Logic Controllers (PLCs) and external Input/Output (I/O) devices where the repair is not immediately visible or obvious • Assists in the development of specific technical and training documentation; assists in the development of a Technical Support Help Desk/Troubleshooting Guide • Provides resolutions to mechanical, technical/controls issues; documents all information relating to customer support issues in CMMS and Dashboard database; utilizes resources in other departments (when necessary) to expedite the resolution of conveyor related issues • Provides information to the Customer Service Department and other members of management to enhance Customer Service success • Follows up with customers and other departments to ensure issues have been resolved • Participates in cleaning the conveyor systems and part cage as appropriate • Maintains inventory of company supplied tools • Completes appropriate paperwork in a timely manner • Adheres to all department and company standards, operating procedures and safety requirements while contributing to improvement • Serves as a Technical Trainer to the Customer Service Technician • Takes the role of the CSS Site Supervisor on days required • Analyzes and troubleshoots reoccurring issues and creates an ROI to support the change • May be required to perform other duties as requested, directed or assigned • Shift work may be required.
**Basic Qualifications: • High School diploma or GED is required • 3-5 years of related experience in mechanical troubleshooting, maintenance and/or installation is required • 3-5 years of Strong Mechanical Troubleshooting experience required • 3-5 years of Strong Electrical Troubleshooting experience required • 1 year of MS Office skills(Word, Excel , PowerPoint and Outlook) • 2 years of experience material handling experience in Conveyor, sortation, palletizer
Preferred Qualifications: • 2 year certification from college or technical school is preferred • Controls Troubleshooting experience a plus • Networking Troubleshooting experience a plus
Click http://careersathoneywell.com to learn more about Honeywell.
Job: *Customer/Product Support
Title: Senior Maintenance Service Technician - Joliet, IL
Location: IL-Des Plaines
Requisition ID: 00354546