Honeywell Industrial Maintenance Technician - Joliet, IL in Des Plaines, Illinois
Industrial Maintenance Technician / Customer Service Technician – Joliet, IL
The Customer Service Technician will operate within our customer’s facilities performing the maintenance function per the Intelligrated contract. The Customer Service Technician is critical to the smooth operation of our customers distribution centers and will be required to perform troubleshooting, repair, and preventive maintenance of our customers various material handling systems. The Customer Service Technician will take the initiative to coordinate with other departments the activities required for the safe and satisfactory completion of any job tasks. The Customer Service Technician will represent Intelligrated on site and will also need to follow our customer’s guidelines for general work practices outlined on site. • Assists other Customer Service Technicians in the repair and maintenance of equipment • Completes work orders, records, logs and other written or computer-based documents according to established procedures • Diagnoses mechanical and electrical problems using technical drawings (e.g., blueprints, electronic/mechanical schematics) and diagnostic tools (e.g. multi-meter, laptop) • Operates material handling equipment, battery equipment, moving machinery, and other powered equipment; utilizes TCPiP as a troubleshooting/setup tool • Performs preventive maintenance and repairs on equipment (e.g., pneumatic systems, material handling equipment, hydraulic equipment, dock equipment, electronic and electrical equipment, etc.) according to safety and quality procedures • Troubleshoots and repairs complex electrical/electronic problems with equipment, networks, PC logic controls, Programmable Logic Controllers (PLCs) and external Input/Output (I/O) devices where the repair is not immediately visible or obvious • Assists in the development of specific technical and training documentation; assists in the development of a Technical Support Help Desk/Troubleshooting Guide • Provides resolutions to mechanical, technical/controls issues; documents all information relating to customer support issues in CMMS and Dashboard database; utilizes resources in other departments (when necessary) to expedite the resolution of conveyor related issues • Provides information to the Customer Service Department and other members of management to enhance Customer Service success • Follows up with customers and other departments to ensure issues have been resolved • Participates in cleaning the conveyor systems and part cage as appropriate • Maintains inventory of company supplied tools • Completes appropriate paperwork in a timely manner • Adheres to all department and company standards, operating procedures and safety requirements while contributing to improvement • May be required to perform other duties as requested, directed or assigned • Shift work may be required.
Basic Qualifications: • High School diploma or GED is required • 2 year certification from college or technical school • 2-4 years of related experience in mechanical troubleshooting, maintenance and/or installation is required • 2-4 Mechanical Troubleshooting experience required • 2-4 Electrical Troubleshooting experience required • 1 year of MS Office experience (Word, Excel , PowerPoint and Outlook)
• Material handling experience in Conveyor, sortation, palletizers, and robotics is a plus. • Controls Troubleshooting experience a plus • Networking Troubleshooting experience a plus
Click http://careersathoneywell.com to learn more about Honeywell.
Job: *Customer/Product Support
Title: Industrial Maintenance Technician - Joliet, IL
Location: IL-Des Plaines
Requisition ID: 00354544