Honeywell Global Customer Care Director in Des Plaines, Illinois

Global Customer Care Director

Innovate to solve the world's most important challenges

The Global Customer Care (GCC) Director is responsible for leading the transformation of all UOP customer care activities globally into a single Best in Class Customer Care organization, supporting all UOP Lines of Business, and facilitating a culture of total customer experience focus, global process excellence and continuous operational optimization in partnership with Business and Functions. Reports directly to the PMT Sr. Director Customer Experience.

Key Accountabilities /Responsibilities:

Led Global large remote teams of Customer Shared Service, Order Management, ( 100+) to drive organization design for customer care activities globally into a single Best in Class Customer Care organization facilitating a culture of customer centric and user experience, driving excellence and continuous operational optimization for 3 Billion USD Operations

Direct management of a global leadership team (5 +direct reports) responsible for various front office and back office administrative and customer care activities

Develop and deliver on the transformation Strategic Plan, AOP, assess organization capabilities, build and implement a coherent organization development strategy for GCC, in alignment with UOP and LOB Strategies and BTIs. Drive an efficient HOS enterprise Gold cross GCC globally

Ensure customer intimacy is maintained in all UOP customer care activities. Ensure activities,both short and long term, positively impact internal and external customer satisfaction and help drive additional business for UOP.

10 Strategic Organizational Planning

45 Team Management

5 Budget Planning

20 Organizational development

20 Customer Experience

Must Have:

Bachelor’s degree in business or a related field.

5+ years of experience in a customer service field and/or customer relationship management function.

We Value:
Master’s degree / MBA

Experience leading a large, global organization (100+).Six Sigma Greenbelt or higher certification

Extensive management experience
HOS deployments/knowledge
Global/International Leadership experience
Primary language: English
Honeywell UOP knowledge preferred.

Exempt How Honeywell is Connecting the World

INCLUDES
  • Some Travel Required
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD4097
  • Category: Customer/Product Support
  • Location: ., Des Plaines, IL 60017-5016 USA

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

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