Honeywell E-Commerce Manager (UK/Nordic) in Bury, United Kingdom
Why you would want this role?
ADI Global Distribution, our Honeywell Security Group distribution business, offers an award winning product portfolio including highly reputable and well established brands. ADI customers have access to a wide range of security products as well as low voltage audio and video products from leading industry brands. We are Europe’s leading distributor of Electronic Security equipment
What are we looking for?
We have an exciting opportunity for an E-Commerce Manager to play a key role in our EMEA business based out of our Bury office.
Position: E-Commerce Manager (UK & Nordics) Reporting to: EMEA E-Business Lead Product Owner
Tasks and Responsibilities
• Level 1 technical support for on-line customers • Logs technical issues on behalf of the UK business • Administrate on-line account applications, creations and deletions • Manages the on-line catalogue structure • Manages e-commerce product data for the UK & Interim Websites in Northern Europe • Reports E-Commerce KPIs back to various business leaders on a monthly basis • Ensures data accuracy for e-commerce from SAP ERP • EMEA e-Commerce product data lead supporting regional Marketing • Support Marketing in completing key E-Commerce related activity across the Nordic Region • Provide EMEA wide support for content management of Global Websites
• Customer facing telephone support for the UK E-Business (both internal & external) • Channel Marketing Data Cohesion for E-Commerce UK & Nordic Region • Catalogue Structure governance across EMEA E-Businesses • Enrichment Data Upload (automated & manual) • Ownership of Product Content Approval Tool - POC for Marketing support • Ownership of Enrichment data completion & accuracy • Prepare monthly reports for business leadership and report back on agreed E-Commerce KPIs
What skills and requirements do you need?
• Educated to Degree Level - preferably in IT or Ecommerce related subject • Advanced Microsoft Office skills - in Particular Excel • Understanding of Insite, SharePoint, SAP or Navision a distinct advantage • Experience in a Customer facing role with a high focus on Customer Experience • Ability to communicate technical issues to the support team on behalf of the business • Excellent customer communication skills. • Self-motivated, able to work on own initiative • Knowledge of Project Management and change management preferable • Passionate about E-Commerce with a strong exposure to web related marketing activities and techniques
What makes Honeywell cool?
Honeywell’s innovative technologies are making our world cleaner and more sustainable, more secure, connected, energy efficient and productive. At Honeywell you havea unique opportunity to build world changing products with global reach backed up by a solid and respected entity that offers opportunities to leverage great people and great ideas to make a difference. http://www.honeywell.com/who-we-are/our-initiatives
“Under immigration rules we must consider EEA nationals first and in the event we cannot locate any then we will look outside of the EEA, unless someone outside of the EEA has the legal right to work in the EEA”
As an Equal Opportunities Employer, Honeywell is committed to a diverse workforce
Job: *Customer/Product Support
Title: E-Commerce Manager (UK/Nordic)
Requisition ID: 00355163