Honeywell Inside Sales Engineer in Bucharest, Romania
Inside Sales EngineerRESPONSIBILITIES OF THE POSITION
• Work with Inside Sales (Front Office), Product Marketing and AMS Marketing to develop sales initiatives and promotions aimed at installed base customers.
•Provide excellent customer management inclusive of timely communications, responsive follow through and advocacy of customer issues within internal departments
•Share new information on the Installed Base with the Contracts & Installed Base Analysts
•Perform periodic surveys within the installed base
•Deliver according to annual sales plans for up-selling periodic contracts, additional software and services
•Establish sales engagement process with installed base customers (telephone, email and via the web)
•Capture and/or validate our installed base information (customer usage levels, installed software versions, contact details, etc.)
•Manage Inside Sales to effectively develop and manage new leads
•Prioritize leads that are developed as opportunities in Siebel ACE.
•Hand-over larger opportunities (>$50k) to Inside Sales (Front Office), Solution Consultants and/or the appropriate Account Managers
•Working with Solution Consultants and/or AMS Team Leads to provide estimates & proposals for periodic contracts, SPOT and customer training
•Tracking and reporting on the sales opportunity pipeline in Siebel
•Periodic customer courtesy calls - invite them to webinar, ask for assistance to get into Seibel
•Marketing webinar follow up calls
Contract Renewals (outside of LSS)
•Provide quotations for renewal of pure Advanced Solutions periodic contracts in a timely manner
•Provide quotations for renewal of periodic software license renewals in a timely manner
•Contact customers (on a quarterly basis) to gain an insight on support usage, status of contract renewal and potential for additional software or services.
•Track and report upon pure Advanced Solution periodic renewals
•This is an EMEA wide position. The scope will cover the Advanced Solutions installed base in EMEA
•No. of direct reports: none
KEY SUCCESS FACTORS:
•Average number of customer calls/week
•Number of leads stage-1 (in Siebel)
•Conversion of leads to stage - 4 (Siebel) proposal
•AMS Orders growth against AOP targets
•High level of customer satisfaction
•Timely Marketing webinar follow ups
•Timely renewals of existing periodic contracts and software license fees
ATTRIBUTES / SKILLS REQUIRED / SOUGHT
•Ability to engage effectively with customers by telephone, email and via the web
•Ability to express to customers the value proposition for Advanced Solutions software support and services
•Develop sales leads and opportunities while being pleasantly persuasive
•Proactively engaged with existing support customers
•Strong workflow / business process management skills
•Customer service mentality
•Good negotiation skills
•Good communication skills
EXPERIENCE / EDUCATION REQUIRED / SOUGHT
•Technical Sales background or Technical telephone support background
•Some exposure to customers requiring support services for software applications would be an advantage
•Bachelor degree in engineering related field would be an advantage
•Fluent in English; additional languages an asset (French, German, Spanish, Russian)
- Job ID: 00358395
- Category: Sales
- Location: Bucharest, B ROU
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