Honeywell GCC Cluster Lead in Bucharest, Romania

• Capable of successfully leading a team of 5 individuals, including effective remote management • Definition and implementation of the Cluster operational strategy in line with the HPS business requirements and GCC STRAP and AOP • Drives continuous improvement culture and ensures that the GCC mission and vision are embedded in the Cluster’s culture • Performance management of functional team • Work as part of the team involved in supporting end to end administration processes to ensure effective and efficient processes are applied • Ensure clear, concise communications with CoE & Operational teams • Work within guidelines of Global policies and processes, utilization of COE- local office support model to maximize productivity

Responsibilities:

• Establish strong network with other functional key stakeholders in the business (e.g. LOB Operations, Project Management, Finance, Supply Chain, Procurement etc) to achieve effective and efficient processes • Ability to focus on delivery of excellent customer experience whilst working under pressure • Demonstrate an ability to understand customer requirements and priorities to make the right business decisions • Ability to create a work environment which encourages & recognizes individuals, developing high performing teams through leadership & example • Work as part of the team and manage the performance of team individuals • Be a champion for continuous improvement through the ongoing review of processes and controls in order to deliver ‘best in class’ customer service • Ability to interact with a wide variety of customers in various countries • Performing any other reasonable tasks aimed at improving quality and service delivery within the Company • Ensuring all employees have a safe work environment

Job: *Customer/Product Support

Title: GCC Cluster Lead

Location: ROU-B-Bucharest

Requisition ID: 00354625