Honeywell HPS Tech Support OPS Mgr AP in Bangalore, India

HPS Tech Support OPS Mgr AP

Provide reliable technical assistance to internal and external customers. You will ensure professional coverage of Technical Support Helpdesk. You will drive focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will use your influence to expedite complicated cases. You will develop broad understanding of customer needs. You will drive the knowledge-sharing mindset, methodology, and tools. You will develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues across teams.

Lead the team that is solving complex technical problems for the customer

Drive timely responses to customer demands by supporting the coordinating efforts of different teams

Help your team develop business acumen while teaching to address customer's technical needs

YOU MUST HAVE
  • Bachelor's degree / equivalent, with significant experience in the field, or Master's degree / equivalent, with some experience.
WE VALUE
  • Extensive customer facing experience
  • Experience in the industry is preferred
  • Excellent interpersonal and verbal & written communication skills
  • Strong continuous improvement mindset, strong leadership impact
  • Experience with Salesforce.com and SharePoint
  • Demonstrated experience with Knowledge Management & Call Center Management
  • Good administration skills
  • Demonstrated management skills

Exempt

INCLUDES
ADDITIONAL INFORMATION
  • Job ID: HRD1634
  • Category: Customer/Product Support
  • Location: Bangalore, KA 560076 IND

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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