Honeywell CommEx Service Delivery Leader in Bangalore, India

CommEx Service Delivery Leader

Description

This role has leadership accountability for the Commercial

Excellence, Customer Relationship Management, Lead Management and eCommerce

solutions delivered by Honeywell. The team will be comprised of technical

architects, developers and support resources. The resources will be a mix of

employees, managed service partners and project delivery partners. These

resources will be aligned and allocated to projects being executed in the

Program Delivery group. This role will work closely with the other C&CE

leaders to manage scope and resource allocations. Applications delivered via

C&CE will be managed end-to-end by this team including:

Service Delivery Management

Software Platform Configuration and

Management

Project Delivery Team participation with

Vendors

Production support and enhancements.

Infrastructure & Provisioning

Management

Specific Responsibilities:

Business acumen relative to the digital

channel and its business impact

Prioritize work for the team, coordinate communications,

and manage escalations with the business functions and SBGs.

Partner with the Program Delivery

organization to staff projects with internal and external team members.

Develop effective processes and process

improvements to improve delivery and support.

Prioritize and delivery enhancement

requests on supported applications.

Experience in customer service delivery in

a matrix organization

Resolves blockers to program delivery

Identifies critical skill gaps and works

to mitigate

Coordinate support with Vendors

Develop staff on all new technical

solutions and platforms

Manage the provisioning of infrastructure

and cloud services

Ensure alignment and support of all

critical systems relative to security and data privacy policies

and standards inclusive of

accessibility, vulnerability and software inventory management.

Basic

Qualifications:

Bachelor’s degree: MIS/Marketing

or related

Minimum of 10 years Commercial

Excellence experience

Additional Qualifications:

Proven background in IT Leadership with

measurable results

Full project life cycle management

experience

Understanding of applications development

as well as infrastructure management

Strong communication and presentation

skills and the ability to interact well at all levels of the

organization

Strong team building skills coupled with

the ability to set clear expectations & goals and hold

people accountable to them

Experience with the following:

Salesforce.com (Sales Cloud,

Service Cloud & Communities)

Marketo

Call center

Apttus

Xactly

Flexera

Sitecore

Coveo

Translations.com

Exempt

INCLUDES
ADDITIONAL INFORMATION
  • Job ID: HRD910
  • Category: Information Technology
  • Location: Bangalore, KA 560004 IND

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

If a disability prevents you from applying for a job through our website, request assistance here . No other requests will be acknowledged.

Terms & Conditions | Privacy Statement © 2017 Honeywell International Inc.